Why buy from us: Order with confidence- great prices, great selection, great advice! We are a factory authorized dealer for all the products we stock with thousands of satisfied customers throughout the world. We make sure of it by offering our 30 Day Satisfaction Guarantee!! Our filled-to-the-rafters inventory consists of the top name brands in electronic music (it's what we specialize in) and we ship from the center of the US so you know it'll get there fast and on time. Most importantly, you'll always receive great advice at Nova Musik from musicians just like yourself anytime you need it along the way.

        ....at Nova*Musik we speak your language!®

  Store Address: we are located in downtown Old Milwaukee, Wisconsin, USA, just over an hour north of Chicago. For all correspondence please use this address:

  Store Hours: CENTRAL TIME phone hours are 10AM-6PM Monday-Friday and Noon-5PM Saturdays. Of course, you can place an order anytime you'd like online 24 hours a day, 7 days a week..

  Phone/Fax numbers:

Toll Free: 877-290-6682 [NOVA]
Milwaukee area: 414-270-1948
Fax number: 414-270-0732

  Email us!:

• For pre-order questions or comments: info@novamusik.com
• For all issues regarding your order: info@novamusik.com

  Thank you for considering Nova Musik!! You're well on your way to enjoying THE best customer support in the industry. Guaranteed!!

• Payment Options & Info:

  1. We accept all major Credit Cards- Visa, MasterCard, Discover, American Express- so paying couldn't be any easier! Simply order from our secure website or call us TOLL FREE 1-877-290-6682 during our normal business hours (see above). That's all there is to it!

  2. For Credit Card purchases, at the request of the card companies in order to prevent fraud, we ask for the Card Verification Value (CVV2). You can find this number on your card as follows:

  3. Please note: If using a shipping address different from billing, it must be on file with your credit card company, or your order will be delayed. This is to protect you from credit card fraud. You can avoid a delay by calling your credit card company, and having them add the desired shipping address to your account.

  4. We also accept Cashier's Checks, Money Orders, Personal or Company Checks (these can take up to 10 days to clear before item ships). Please mail to our store address listed above.

  5. Our goal is to offer an extremely competitive price straight away. If ever you come across a lower advertised price (no way!!) we'd like to know- send us an email: info@novamusik.com We GUARANTEE your TOTAL satisfaction.

  6. Also, we try to be as accurate as possible with pricing and specs, however, we are not responsible for typographical errors or sudden manufacturer price changes. Prices and specifications may change at any time without prior notification.

  SHIPPING & HANDLING

• Shipping Method (for all destinations):

  1. FREE UPS ground shipping to the lower 48 states of the USA on orders of $99 or more! This excludes: "special orders", "oversized" (like large Auralex panels) and "overweight" (like PA speakers) products.

  2. Products are typically shipped and a tracking number emailed within 24 business hours of an order/payment.

  3. Orders using express shipping (i.e. Next Day Air) will go out the same business day if placed by 3PM CST. (USA orders only)

  4. No state sales tax! -Wisconsin residents see below.

  5. Insurance is included FREE OF CHARGE.

  6. If an item arrives damaged due to shipping, we will refund or replace the unit.

  7. Our main shipper is UPS. We also ship via USPS if you prefer.

  8. UPS guarantees the day of delivery (in business days) for every ground package shipped to any address within the 48 contiguous states. Please feel free to visit http://www.ups.com for more information.


• Wisconsin Orders: All items shipped inside the state of Wisconsin are subject to a 5.6% sales tax added to the final price.

• Hawaii & Alaska Orders: Obtain a shipping quote from us via email at info@novamusik.com Do this BEFORE you buy the item. Include your zipcode when requesting quotes.

• International Orders: We enjoy dealing with our international customers, but please take a few things into consideration:

  1. Obtain a shipping quote from us via email at info@novamusik.com Do this BEFORE you buy the item. Include your postal code & country when requesting quotes.

  2. Even though we do not charge a tax, import duties & taxes may apply...we do not have control over nor do we know what the amount is as this depends on the country. You are responsible for and must pay these additional fees.

  3. We are not responsible for border/customs delays. Very rare but does happen from time to time.

  Return/ Exchange Policy: First and foremost we're just musicians serving fellow musicians so we understand what it's like to get a piece of gear home only to find out it doesn't live up to your expectations. Well, our refund policy is as simple as can be. We will always offer a full money back guarantee on any unopened item. If you have any questions or issues concerning a return please contact us at 1.877.290.6682 and we will be more than happy to help you out. In fact we pride our selves on having perhaps the most hassle-free and flexible system in the industry!

  Please make sure you have read and understand our return/exchange policy before placing your order.

 • General Return Policy Guidelines:

1. Call us (877.290.6682 or 414.270.1948) for a "Customer Return Authorization" number. You may also drop us an email to obtain a "CRA" at info@novamusik.com. CRA #'s are good for 2 weeks after their issue date.

2. Full 30 Day Money Back Guarantee on all unopened items. Additionally, we offer a 30 Day Guarantee/Exhange Policy on all defective/broken units.

A 9% restocking fee* will be assessed to any open product return.
* A 15% restocking fee will be assessed to all returned eBay items.

3. Orders are covered under our 30 day return period, unless stated otherwise (see non-returnable items below)

4. After 30 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Usually additional details on warranty coverage can be found in the product paperwork.

5. All products must be returned in like-new condition, and show no signs of wear, including original packaging and all documentation, accessories and MUST NOT BE REGISTERED. This includes all software that comes with the product. Charges will be applied for all missing accessories or parts and items that have been physically damaged or misused.

6. Return shipping fees are the responsibility of the customer. Shipping fees are non-refundable unless the item turns out to be defective (see below).

7. VERY IMPORTANT! Insure the item you are returning at your FULL INVOICE VALUE. We will do everything we can to help you file a claim for a damaged/lost shipment. Unfortunately, the shipping party is responsible if your returned merchandise ends up lost or damaged in the mail. These are policies from all the major shipping companies we deal with.

8. Please allow 1-3 weeks for all refunds to post to your account. On average banks will process a credit in 1-10 business days but may take up to 3 weeks.

9. Broken or damaged merchandise returned for replacement may take up to 5 business days to process. Please contact us to make sure that your product is in stock and ready to ship. We will do everything in our power to get your replacement unit to you as fast as we can.

  • Non-Returnable Items:

1. Copy-protected items like Software Based Products, Books, Videos, Tutorials, Magazines, Software, Sample Libraries, and CD-ROMs.

2. Recording media such as DAT tapes, Zip discs or CDRs.

3. Disposable products including Drumsticks, Cleaning Supplies.

4. Recording equipment including Multi-track, Hard Disk, CD Burners, Tape Recorders.

5. Personal use items such as Microphones, Headphones, Ear Plugs and In-ear Monitors, and Drum Sets/Kits.

6. All instrument parts and upgrades including Expansion Boards, and Sound Cards.

7. Discontinued/Clearance Items.

8. Special Order merchandise. We will gladly special order any item available to us. Special orders may be returned within 30 days, but a 15% non-refundable charge will apply.

  • Defective Product Returns/Exchanges:

1. If you believe the product is defective, please contact the manufacturer's tech support department just to be sure. We will always exchange a defective unit for a replacement.

2. If an item arrives to you clearly damaged in transit please call us as soon as possible so we can arrange to have UPS or USPS inspect the damage and return it to us.

3. For international orders, please be advised that shipping and handling fees are non-refundable.

4. You will be credited or a replacement unit will be sent once we receive and inspect the product. This usually takes 1-5 business days. If you require a replacement unit immediately, your credit card will be charged for the additional unit (of course we'll credit your card once the defective one arrives back at our store.)

  PRIVACY STATEMENT:

Privacy Notice Table Of Contents:
·  Our Commitment To Privacy
·  The Information We Collect
·  How We Use Information
·  Our Commitment To Data Security
·  Our Commitment To Children's Privacy
·  How To Access Or Correct Your Information
·  How To Contact Us

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the Nova Musik website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by giving us a call or submitting an email request. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 1.877.290.6682 or send us an email at info@novamusik.com.